login with account key is not working (forgot email)

Message boards : Web site : login with account key is not working (forgot email)

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lostence
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Joined: Nov 3 09
Posts: 2
Credit: 1,945
RAC: 0

Hello
The option to login with account key is not working.

- On the login page I can click on "forgot email" and it brings me to https://malariacontrol.net/get_passwd.php
- From there i have the option to "Log in with authenticator" but that is not working : it just brings up a white page with an address printed: https://malariacontrol.net/home.php (you can try it for yourself).
- Manually going to that address is just showing the login page again.

I'm stuck there because i have forgotten the email address i used when creating that account.
I also tried to list users&emails from the admin account of my team, but that feature requires foundeship (and the founder of the team is this account i'm trying to recover).

I have searched around and found out other boinc projects had thesame issue, while some of them have fixed it.

Thanks for your help
Renaud

lostence
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Joined: Nov 3 09
Posts: 2
Credit: 1,945
RAC: 0

Hardy just helped me recover my account (thanks!), but the issue with the authenticator login is still true.

Renaud

Profile GGnaegi
Volunteer moderator
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Joined: Mar 4 10
Posts: 98
Credit: 40,023
RAC: 10

Hi,

The issue should be fixed now

Thanks
Guillaume
____________
Guillaume Gnaegi
Swiss Tropical and Public Health Institute
http://www.swisstph.ch

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Message boards : Web site : login with account key is not working (forgot email)


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